Privacy Policy

Effective Date: August 2025

At Rocky Mountain Herbs (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit [https://www.rockymountainherbs.ca] (the “Site”), make a purchase, or engage with us through email or social media.

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: such as your name, email address, and mailing address when you sign up for our newsletter, fill out a contact form, or place an order.

  • Order Information: such as your billing details, shipping address, and purchase history.

  • Payment Information: payment is securely processed via third-party providers (like Stripe, Square, or PayPal). We do not store or have access to your credit card details.

  • Website Usage Data: including IP address, browser type, and pages visited, collected through cookies and analytics tools (e.g., Google Analytics).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Send newsletters, updates, and promotional content (with your consent)

  • Respond to inquiries or customer service requests

  • Improve our products, services, and website functionality

  • Monitor website performance and detect security issues

3. Email Marketing and Consent

By subscribing to our email list, you agree to receive communications from us. We send newsletters, product updates, special offers, and content we think you’ll find valuable.

You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails. We use a Canadian-compliant email service provider (e.g., MailerLite, Flodesk, or ConvertKit) that adheres to CASL (Canada’s Anti-Spam Legislation).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality

  • Track website traffic and user behaviour (via Google Analytics)

  • Store user preferences for a better experience

You can disable cookies via your browser settings, though some features of the Site may not function properly if you do.

5. Affiliate Links and Third Parties

Our Site may include links to third-party websites or affiliate partners. If you click an affiliate link and make a purchase, we may earn a small commission at no additional cost to you.

We are not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies before providing any information.

6. Disclosure of Information

We do not sell, trade, or rent your personal information.

We may share your information:

  • With third-party service providers (e.g., payment processors, email platforms, shipping services) only as needed to perform services on our behalf

  • To comply with legal obligations or enforce our Terms and Conditions

  • To protect our rights, privacy, safety, or property

7. Data Storage and Retention

Your personal information is stored securely and retained only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

We take reasonable steps to protect your information from unauthorized access, alteration, disclosure, or destruction.

8. Your Rights

As a Canadian resident, you have the right to:

  • Access your personal information

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent for certain uses of your data

To exercise these rights, contact us at hello@rockymountainherbs.ca.

9. Children’s Privacy

This Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that such information has been collected without parental consent, it will be deleted.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review it regularly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact us at:

📧 hello@rockymountainherbs.ca